I meet a lot of people working in the industry and corporate offices, who are dissatisfied with their careers. Many a time the people are working with the top end companies and multinationals but the job contentment is just not there. A few months ago I had come across a gentleman who had already spent 26 good years in the industry and was handling the GM position. After reading one of the articles on the website he wrote to me that he was kind...

The BPO and call centre managers lead teams that may comprise of tens to hundreds of agents. They make use of Workforce Management (WFM) tools to schedule and organise the workforce in an optimum manner. The questions that are asked from the BPO managers in an interview are based on the people and process management. Let us look at them. 1.       What are your challenges? Though the BPO industry had grown significantly in the last few years it...

We come across a number of people who want to give everything to their career. You will find them doing a lot of hard work in their work area. People term them as workaholics. You find them working late hours and not spending time with family and friends. They hardly have time for themselves and also are able to manage a few hours of sleep. However, it really remains to be seen whether they are getting the career growth in proportion to their...

Resume writing is an art and people often seek help in getting their resumes done professionally. There is no harm in doing that but you should avoid the resume writers who use the cut and paste technique from their CV bank to generate a resume for you. Half of the information in your resume would be incorrect and you will be caught off guard the moment the interviewer starts asking you questions on the fake skills. The best way to write your...

When you take admission in a college, you choose a field for yourself. It may be science, management, language, medicine, engineering and so on. What makes you select that field of education? You are normally influenced by the people around you, your peers, and the people whom you seek guidance from. Many times we depend on our parents to take the decision for us. There are students who move to the area where there is a maximum influx (we call...

You are doing a job and doing well. You are skilled and your performance is recognised by the organisation. You are on a path of career growth and happy with life till the calamity strikes. You were so strong in your mind that “come what may I will tide it over” feeling was eclipsing everything else. But still the forces left you in a lurch. Can you imagine what these forces could be? Look at the sentences below to understand it. THE FACTS THAT...

It is very common to hear about the companies implementing innovative initiatives and proactive programs for building a culture of employee engagement. There are many others that are still thinking about where to start and have no foreseeable plans for the future. The organizations may have a strong company culture but may not have an engaged workforce. Thus, it is a wide open area and the industry must look at the employees’ perspective in...